KOÍLOS Shipping Policy
Last updated: September 2, 2026
This Shipping Policy applies to purchases made through KOÍLOS. KOÍLOS is operated by Roma Reserve LLC, a California limited liability company.
Order Processing
KOÍLOS products are prepared and fulfilled after an order is placed. Most standard consumer orders are typically processed within approximately 2 business days before being transferred to the shipping carrier.
Fulfillment time does not include carrier transit time.
Business days generally exclude weekends and applicable holidays.
Processing times are estimates and may be affected by order volume, product availability, holidays, fulfillment conditions, or circumstances outside our reasonable control. Larger-volume orders may require additional processing time.
Shipping Within the United States
Orders shipped within the United States are generally shipped using UPS.
KOÍLOS orders may be fulfilled from fulfillment facilities located in the United States or Europe, depending on the order and destination.
Delivery time consists of both:
Order processing time + carrier shipping time
Because carrier transit times vary based on destination, shipping service, weather, carrier operations, and other circumstances, delivery dates displayed or communicated by KOÍLOS are estimates unless expressly stated otherwise.
Shipping Rates
Shipping charges are calculated based on factors including the total weight of the order and shipping destination.
Applicable shipping charges will be displayed during checkout before you complete your purchase.
KOÍLOS may occasionally offer free or discounted shipping promotions. Any eligibility requirements for such promotions will be disclosed with the applicable offer.
Order Tracking
When tracking information becomes available, customers will receive access to a tracking link that can be used to monitor the shipment.
Please allow time after receiving a tracking number for the carrier's tracking system to update.
Customer Shipping Information
Customers are responsible for providing complete and accurate information when placing an order, including:
- Full recipient name
- Complete shipping address
- Phone number
- Email address
Please carefully review your shipping information before submitting your order.
If you discover an error in your shipping information, contact us as soon as possible at management@romareserve.com.
We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Additional shipping charges resulting from incorrect or incomplete information may be the customer's responsibility where permitted by law.
If an order cannot be delivered because of incorrect or incomplete shipping information provided by the customer, eligibility for a replacement or refund will be determined based on the circumstances and applicable law.
Order Changes and Cancellations
Because orders may enter fulfillment shortly after being placed, requests to modify or cancel an order should be submitted as soon as possible.
We will make reasonable efforts to accommodate a requested change or cancellation, but we cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.
Please contact management@romareserve.com immediately if you need assistance with an order.
Delayed Shipments
Processing and delivery dates are estimates and are not guaranteed.
Shipping delays may occur because of carrier delays, weather conditions, holidays, high order volume, transportation disruptions, customs processing, or other circumstances outside the reasonable control of KOÍLOS.
If your tracking information has not updated for an unusual period of time, please contact us and we will assist you in reviewing the shipment status.
Lost Packages
If tracking information indicates that a package may have been lost while in transit, contact us at management@romareserve.com as soon as reasonably possible.
We may request information necessary to investigate the shipment with the applicable carrier or fulfillment provider.
Orders confirmed to have been lost in transit will be handled in accordance with our Return and Refund Policy and applicable law.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, we recommend first:
- Checking the delivery location and surrounding property;
- Checking with household members, neighbors, building management, reception, or mailroom personnel, where applicable; and
- Reviewing the carrier's tracking information for delivery details.
If you still cannot locate the shipment, contact us at management@romareserve.com so we can assist you in reviewing the available tracking information.
A carrier's “delivered” status does not automatically determine whether a refund or replacement will be issued. Each reported delivery issue may be reviewed based on the circumstances and applicable law.
Refused and Undeliverable Packages
Customers are responsible for providing a deliverable shipping address.
If a shipment is returned because of an incorrect or incomplete address, refusal of delivery, inability of the carrier to complete delivery, or another circumstance attributable to the recipient, please contact us.
Additional shipping or reshipping charges may apply where permitted by law.
Refund eligibility for returned or undeliverable shipments is governed by our Return and Refund Policy.
International Shipping
KOÍLOS currently ships to eligible addresses within the United States.
We may expand shipping to additional countries or regions in the future. Any currently available shipping destinations will be displayed during checkout.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, leaking, or incorrect, please contact us as soon as possible after delivery.
Please retain the product, packaging, shipping materials, and shipping label. We may request photographs or other information reasonably necessary to investigate and resolve the issue.
Damaged, defective, or incorrect products are handled according to our Return and Refund Policy.
Contact Us
Questions regarding shipping or delivery may be directed to:
KOÍLOS
Operated by Roma Reserve LLC
Email: care@shopkoilos.com
Phone: +1 (310) 439-8215
Website: shopkoilos.com
Business Mailing Address:
9100 Wilshire Blvd
Ste 333 #151
Beverly Hills, CA 90212
United States